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FAQ

What is the hotel’s check in/out time?

Check in time begins at 4:00 p.m. If you would like to check in earlier, then please call us on the day of arrival to see if your room is ready. If your room is not yet ready, we will provide you with a parking spot any time after 12:00 p.m. and we’ll be happy to get you in your room just as soon as it is ready.

Late checkouts are accommodated based on availability. For information regarding a later check-out time, contact the Front Desk.

Do children stay for free?

Yes, children under 9 stay free. Rates are based on 2 people. Each additional person in the room will be charged $20.00 per person per night regardless of room type.

What is your cancellation policy?

The hotel has a 7-day cancellation policy, during Peak season and a 24-hr cancellation policy during Regular season.  The condos have a 30-day cancellation policy as follows:

HOTEL:
To avoid loss of your deposit plus tax, you need to cancel your reservation or change the dates of your stay no later than 7 days prior to your arrival date. Any changes or cancellations to reservations prior to 7 days before arrival is subject to a $25 processing fee. If you cancel your reservation within 7 days of your arrival date your deposit will be nonrefundable. Date changes are not allowed within 7 days of your arrival date. If you fail to cancel your reservation and don’t show up for your stay, the full amount of your stay will be charged.  The balance due will be payable at check-in. Refunds will not be given for weather-related cancellations or for early departure.

CONDOS:
You must change or cancel your reservation 30 days prior to arrival or 50% of your deposit will be forfeited. If your reservation is cancelled 14 days prior to arrival 100% of your deposit is forfeited.

Do you allow smoking?

We are a smoke-free property. Smoking is prohibited in all rooms, on all balconies, on the pool deck, or any stairwell. There is a designated smoking area on property.

If it is determined that a guest or anyone in the guest’s party has smoked in a non-smoking area, their room rate will be increased by $500.00 and guest will be asked to leave the property.

Do you allow service animals or pets?

Some of our condo units (4, 5, 6a and 6b) are pet-friendly.

We accept properly trained service animals; they must be trained in a unique skill. We do not accept Emotional Support animals except for dogs specifically trained for military personnel with PTSD and the like.

Please alert the front desk you are bringing a service animal at the time of your reservation. An unregistered pet will result in a $250.00 fee.

What is in the complimentary breakfast?

A delicious breakfast will await you each morning from 8-10 am, featuring our revolving menu which will include items such as egg bowl style omelets filled with delicious vegetables, meats, and cheeses; Breakfast sandwiches, sausage gravy, grits, biscuits, hash browns, and corned beef hash; and  waffles, toast, bagels, freshly made muffins, fresh yogurt parfait, cold cereal, tea, coffee, and juice.

How can I book a condo?

Our condos cannot be booked through the RESERVE button link at this time; Please call us at 252-441-2015 or use the contact form on this page and let us know you’d like to book a condo.

What is your credit card policy?

We require a credit card to guarantee all reservations and a credit card to be physically scanned at check in. When making a reservation online, your credit card will be charged a deposit equivalent to one nights’ room and tax during Peak season. Please review our cancellation policy.

What are the taxes per reservation?

Hotel stays in Nags Head are subject to a tax of 12.75% per night.

Does the hotel observe quiet hours?

To ensure all guests have a peaceful and relaxing stay, Quiet Hours are observed nightly from 10:00 p.m. to 8:00 a.m. For your comfort and protection, we will not allow parties or any noise disturbances inside or outside the hotel. In the event that you are disturbed by noise coming from this property, please call the front desk by dialing “800″ and your concern will be given prompt attention.

Is there an onsite laundry?

Yes, we do have guest laundry coin-operated facilities. Laundry detergent soap may be purchased at the Front Desk.

Do you require a photo ID?

Valid photo ID is required for the check in process as well as to process a credit card.

What is the minimum age to rent a room?

We do not allow minors under 18 to book a room or to stay unaccompanied by an adult.

When is Peak Season?

Peak season is from April 18th until October 24th, and during holidays.